Refund and rerurn

Returns & Refunds Policy for a Shopify ecommerce store. The policy should be clear, trustworthy, and easy to understand. Include the following sections:

• 2-3day return policy from the date of delivery.
• Items must be unused, in their original condition, and in the original packaging.
• Explain which items are not eligible for returns (such as used, damaged by the customer, personalized, or final-sale items).
• Describe the return request process, including contacting customer support with the order number and reason for the return.
• Explain how customers should ship returned items and who is responsible for return shipping costs.
• State that refunds are processed after the returned item is inspected and approved.
• Mention that approved refunds are issued to the original payment method within 5–10 business days.
• Include the policy for damaged, defective, or incorrect items and explain that customers should contact support within 48 hours of delivery with photos.
• Explain the exchange process for defective or incorrect items.
• Add a section about order cancellations, stating that orders can only be cancelled before they are shipped.
• Use a professional, friendly tone that builds customer trust.
• Include placeholders for the store name, support email, phone number, and business address.
• Format the policy with clear headings and short paragraphs that are easy to read on a Shopify store.